Schedule of Service Fees

Service Type	All prices are ex GST Normal Hours (7am - 7pm, Mon - Fri)
Initial Home Care Assessment Undertaken by a Care Leader	No Charge
Health Professional Care	$166 per hour
Home Respite Care	$76 per hour Minimum 2 hours
Domestic Assistance & Home Help Including meal preparation & “Tuck In” service	$76 per hour Minimum 2 hours
Qualified Personal Carers at Home Showering, dressing, health care support	$76 per hour Minimum 2 hours
Social Support & Assisted Transport Shopping assistance, wellness activities at home, ‘tea & chat’ visits	$76 per hour Minimum 2 hours $1.65 per km travelled
Overnight Sleep Over	From $437 Dependent on the complexity of care

Service Type

All prices are ex GST

Normal Hours (7am - 7pm, Mon - Fri)

Initial Home Care Assessment

Undertaken by a Care Leader

No Charge

Health Professional Care

$166 per hour

Home Respite Care

$76 per hour

Minimum 2 hours

Domestic Assistance & Home Help

Including meal preparation & “Tuck In” service

$76 per hour

Minimum 2 hours

Qualified Personal Carers at Home

Showering, dressing, health care support

$76 per hour

Minimum 2 hours

Social Support & Assisted Transport

Shopping assistance, wellness activities at home, ‘tea & chat’ visits

$76 per hour

Minimum 2 hours

$1.65 per km travelled

Overnight Sleep Over

From $437

Dependent on the complexity of care

Home Care Package	Care Management Fortnightly charge Fully managed by Prompt Care	Package management Fortnightly charge
Level 1	$74	$43
Level 2	$129	$76
Level 3	$289	$166
Level 4	$437	$252

Effective July 2023

Charges quoted exclude GST and cover Monday to Friday
Provision of Private Services, outside of a Home Care Package, will incur 10% GST
Prices for External Services and Supplies are agreed to prior to purchase, and all inclusive of Prompt Care’s 8% handling fee
Reimbursement requests may be available with prior agreement
After normal hours between 7pm to 7am, Mon to Fri incurs a 50% surcharge
Saturdays incur a 50% surcharge
Sundays and After Hours (7pm to 7am) on weekends incur a 100% surcharge. Public holidays incur a 150% surcharge
Minimum service duration is 2 hours, but we can provide durations of less with a surcharge (1 hour surcharge $38.00, 1.5 hours surcharge $13)
Cancellations: when a service is cancelled with less than 24 hours prior notice, 100% of the shift fee will apply